Privacy Policy

Effective Date: 1 October 2026

1. Introduction

MBACHI Trading Limited ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains what information we collect, how we use it and your rights regarding that information.

2. Information We Collect

When you use our website or contact us, we may collect the following information:

Contact details — your name, email address, phone number and company name, provided when you fill in a contact or quote request form.
Project information — details about your project or service requirements that you share with us through our forms.
Usage data — basic information about how you interact with our website, such as pages visited and time spent, collected automatically through standard web server logs.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide quotes for our services.
To communicate with you about projects, services and business matters.
To improve the functionality and content of our website.
To comply with legal obligations applicable to our business operations in Zambia.

4. How We Share Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following circumstances: with service providers who assist us in operating our business (such as communication platforms like WhatsApp); when required by law or regulation; or with your explicit consent.

5. WhatsApp Communication

Our contact and quote forms prepare a message that is sent to us via WhatsApp. When you submit a form, the information you provide is formatted into a WhatsApp message and opened in your WhatsApp application. The message is only sent when you confirm it in WhatsApp. WhatsApp's own privacy policy governs the handling of messages on their platform.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access and disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information that we hold. To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

MBACHI Trading Limited

Email: mbachitrading@gmail.com

Phone: 0962981563

Lusaka, Zambia